Cancellation & Refund Policy

1. Order Cancellation

You may cancel your order free of charge up to 4 hours before the scheduled pickup time. To cancel, please contact us at support@greenspin.online or through the app.

Cancellations made less than 4 hours before pickup may incur a NT$100 service fee to cover dispatch and logistics costs.

2. Rescheduling

You may reschedule your pickup or delivery at no additional cost, provided you notify us at least 4 hours in advance. Same-day rescheduling requests are subject to availability and may incur a rescheduling fee.

3. Refunds

Refund eligibility depends on the order status:

• Order not yet picked up: Full refund available.
• Order picked up but not yet washed: Refund minus a NT$100 handling fee.
• Order already washed or in progress: No refund available, as services have been rendered.
• Order delivered: No refund available. Quality concerns must be reported within 24 hours of delivery.

4. Subscription Plans

Subscription plans can be paused or cancelled at any time through your account. Cancellations take effect at the end of the current billing cycle. Unused bags or cycles in a cancelled subscription are not refunded but remain available until the cycle ends.

Refunds for prepaid subscription cycles are available on a pro-rated basis if cancelled before the cycle start date.

5. Wallet Top-ups

Wallet balances are non-refundable and non-transferable between accounts. If you close your account, any remaining wallet balance will be forfeited unless local law requires otherwise.

6. Digital Gift Cards

Digital gift cards are valid for one year from the date of purchase. Unused gift card value after the expiry date is forfeited. Gift cards are non-refundable once purchased and activated.

7. Damaged or Lost Items

If your items are damaged or lost due to our negligence, please report the issue within 24 hours of delivery. We will investigate and provide compensation up to the value of the item or NT$2,000, whichever is lower.

We are not liable for pre-existing damage, items not suitable for standard washing, or items left in pockets.

8. Quality Guarantee

If you are not satisfied with the quality of our service, please contact us within 24 hours of delivery. We will re-wash the affected items free of charge or provide a credit toward your next order.

9. Contact

For cancellation, refund, or quality concerns, please contact us at support@greenspin.online.