Privacy Policy

Last updated: October 20, 2026

1. Information We Collect

We collect information you provide directly when you create an account, place an order, or contact us. This includes:

  • Name, email address, phone number, and delivery address.
  • Order details, service preferences, and special instructions.
  • Payment method information (processed securely through our payment partners).
  • LINE user ID (when you connect your LINE account for notifications).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your laundry orders.
  • Schedule pickups and deliveries.
  • Send order confirmations, status updates, and delivery notifications.
  • Process payments and manage wallet balances.
  • Provide customer support and respond to inquiries.
  • Send promotional offers (you may opt out at any time).

3. Information Sharing

We do not sell your personal information. We may share your data with:

  • Payment processors (LINE Pay, NewebPay, iPASS Pay) for transaction processing.
  • LINE Messaging API for order notifications (if you have connected your LINE account).
  • Delivery personnel for the sole purpose of completing your delivery.
  • Service providers who help us operate our platform, under confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is processed through certified payment gateways and is not stored on our servers. Access to your personal data is restricted to authorized personnel only.

5. Data Retention

We retain your order and account information for as long as your account is active, and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

6. Your Rights

You have the right to:

  • Access and review your personal information.
  • Update or correct your account details.
  • Request deletion of your account and associated data.
  • Opt out of promotional communications at any time.

7. Cookies

Our website uses essential cookies to maintain your session and provide core functionality. We do not use third-party advertising cookies.

8. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from minors.

9. Contact

For privacy-related questions or requests, please contact us at support@greenspin.online.